Privacy Policy

Effective Date: June 28, 2022

Friends House Retirement Community (“Friends House,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, and protect your information when you visit www.FriendsHouse.com.
By using this Site, you consent to the terms outlined in this Privacy Policy.

Information We Collect

When you interact with the Site, we may collect:

Contact Information: Name, phone number, email address, and mailing address when you fill out forms (e.g., to request information, schedule a visit, or join the Circle of Friends Future Resident List).
Usage Information: IP address, browser type, pages visited, time on site, and actions taken—collected automatically through cookies and tracking tools.
Voluntary Submissions: Stories, photos, testimonials, or feedback you may choose to share.

How We Use Your Information

We use your information to:

Respond to your inquiries and provide personalized communication
Support event registration or your interest in moving to Friends House
Improve the performance and content of our Site
Provide updates about community life, wellness resources, and purposeful engagement
Send occasional marketing communications (which you can opt out of at any time)

We do not sell or rent your personal information to third parties.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, monitor performance, and gather website analytics. You may disable cookies through your browser settings, though this may limit some features of our Site.

Use of Third-Party Services

We may use third-party services for analytics, call tracking, or virtual tours (such as Matterport). These partners may collect information per their own privacy policies. Friends House does not control these third-party practices.

Sharing of Information

We may share your information with:

Service providers who help operate the website or manage inquiries
Marketing partners who follow strict confidentiality agreements
Legal authorities when required to comply with the law

We limit data sharing to what is necessary and require our partners to respect your privacy.

Your Rights & Choices

You can:

Unsubscribe from emails at any time using the link in the message
Request access or deletion of your personal information by emailing ADerby@friendshouse.com
Disable cookies through your browser or device settings

We will respond to requests in accordance with applicable laws. We comply with the CAN-SPAM Act. All marketing emails include an option to unsubscribe, and we honor all opt-out requests promptly.

If you wish to reduce unwanted phone calls, you may also register your phone number with the National Do Not Call Registry at www.donotcall.gov.

Data Security

We take reasonable precautions to protect your information using secure technology and access controls.
Access to personally identifiable information is limited to team members with specific job responsibilities. Systems used to store data are maintained in secure environments.
However, no online transmission is ever completely secure.

Children’s Privacy

Our Site is intended for individuals 18 and older. We do not knowingly collect information from children under 13. If you believe we have received data from a child, please contact us and we will promptly delete it.

External Links

The Site may contain links to other websites.
We are not responsible for the content, policies, or practices of any third-party sites linked from our website. We encourage you to review their privacy policies before sharing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Continued use of the Site after such changes means you accept the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Friends House Retirement Community
17340 Quaker Lane
Sandy Spring, Maryland 20860
Phone: (301) 924-5100
Email: ADerby@friendshouse.com